Troubleshooting & FAQ
We’ve got you covered.
23 articles
- 🔎 I can’t open my Plan – What should I do?
- 🎚️ I forgot to switch my Fasting Timer. What should I do?
- 💳 Payment Issues: Blocked, Insufficient, or Expired Cards
- 🧐 Why do I see excluded foods in my plan?
- 🗑️ How can I delete my account?
- 📧 How can I unsubscribe from promotional emails?
- ⚖️ Why can't I log my weight changes in grams or ounces?
- 📅 Why does my plan only show the next 14 days?
- 💸 Why was I charged?
- 🔞 What if my child purchased the program?
- ⏸️ What should I do if I can't follow the plan temporarily?
- 📉 What should I do if I see no progress?
- ⏮️ What if I forgot to log progress for previous days?
- 🧑🍳 Can I replace ingredients in a recipe?
- ⏭️ How does skipping affect my a daily plan?
- 📲 Is there a mobile app available for my plan?
- ⏲️ Does the Fasting timer adjust to the time zone when I travel?
- 💪 When should I do the Workout if I’m using the Fasting Timer?
- ⏲️ How does forgetting to switch Fasting timer affect my plan and progress?
- 💲 What happens to my refund if my card was replaced, blocked, or expired?
- 🏦 How do refunds appear on my bank statement?
- 💳 What payment methods can I use on Best.me?
- 📧 Can I receive my Personal Nutrition Plan by email?