Quick Answer: First, make sure your personalized plan was generated by completing the final questionnaire. If it was, a few simple troubleshooting steps can usually help you regain access.
🧭 Make sure your plan was generated
After registration and payment, you still need to complete the personalization questionnaire before your plan can be shown.
If you left before completing it, check your email for a link that lets you continue where you stopped.
When you return, you may first see optional feature offers. If you don't want them, select the option to continue without the feature, or select X when available.
Continue until you reach the final personalization questionnaire. Complete it to see your personalized plan.
📧 If you can't find the email
Check your Spam, Junk, and other filtered folders.
Check whether you may have registered with a different email address.
❗️ If you entered your email incorrectly and did not receive the registration email, contact our team.
To locate your account, we will need your payment details:
Card payment (incl. Google Pay and Apple Pay): type of card (Visa, Mastercard, etc.), first 6 and last 4 digits of the card number (or at least the last 4 digits), the payer's name on the card, and the date of purchase.
PayPal: the PayPal user email used for the payment and the date of purchase.
You can also send a screenshot or PDF of the payment showing these details.
📱 Having trouble with the mobile app?
You can use the Best.me mobile app only after your personalized plan has been generated on the web.
If you haven't completed the personalization questionnaire yet, use the link from your registration email to finish it first.
❗️ If you can access your plan on the web but not in the app, check whether an app update is available. Update the Best.me app and try again with the correct email and password.
If you still cannot log in, start a chat with our team.
🔐 Your plan was accessible, and now it's not?
If you previously accessed your plan:
Make sure you're using the same email address you registered with, especially if you're logging in from a different browser or device.
If you're unsure about your password, select Forgot password on the login page and follow the instructions sent to your email to create a new one.
Clear your browser cache and cookies.
Try a different browser.
If you still cannot access your account or continue to see “Incorrect e-mail and/or password” after resetting your password, start a chat with our team so we can help.
🤔 Still have questions?
We’ve got answers! Start a chat with our team, and we will help you out!