Quick Answer: Full account deletion is not possible, as we are obligated to retain certain data for tax, accounting, and legal compliance purposes.
However, you can request account deactivation, which includes payment method removal and unsubscribing from non-transactional emails.
❌ How to Request Account Deactivation
ℹ️ We recommend submitting your request through the Best.me mobile app.
❌ If you purchased your subscription via the mobile app, you must cancel it directly in your Apple App Store or Google Play Store account. Otherwise, we won’t be able to deactivate your account.
📱 Via Mobile App
Open your account in the Best.me mobile app
Tap the Profile icon
at the bottom rightIn the Your Best.me profile section, tap ✏️ Edit my profile
Scroll down and tap Delete my account
Confirm your request by tapping Delete my account permanently at the bottom
ℹ️ Your request will be sent to our system automatically.
If you have an active subscription, your account will be deactivated at the end of the current billing period.
🌐 Not Using the Mobile App?
If you do not have access to the mobile app, please send your account deactivation request from your registered email address to [email protected]
🤔 Still have questions?
We're here to help! Start a chat with us or send an email to [email protected]