Extract from the "General Terms and Conditions"
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(d) Offer
shall mean the offer to enter into this Agreement and offer of relevant Services and/or Goods provided by Company to the Client through the Website or Mobile app.
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(f) Services
shall mean the Digital content provided by the Company to the Client as well as the accessibility to the Website or Mobile app, including information, text, images offered or provided there.
(g) Digital content
shall mean individual digital meal plans and/or other digital content sold f online by the Company as well as the accessibility to the Digital content, including information, text, images offered or provided there.
(h) Goods
shall mean supplements and/or other products in physical form sold online by the Company.
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(l) Participation fee
shall mean a fee for the individual digital meal plan. The Participation fee depends on the Offer chosen by the Client, which can be a one-time payment or a subscription fee.
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Submission of the Offer
3.1. The Company will provide the Client with a possibility of receiving an Offer.
3.2. The Client may be asked to provide certain information before receiving the Offer by choosing provided options or typing requested details. The Client is obliged to provide current, and comprehensive information that is requested to be provided.
3.3.The Client will be provided with an Offer (including by submitting the information specified in Clause 3.2 of these Terms) which will include information on the following:
3.3.1. payment amount for the relevant Services and/or Goods;
3.3.2. payment options: via credit card or other allowable payment form;
3.3.3. other information Company finds important to include in the Offer.
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Distance contract
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4.2. As the Client will accept the Offer electronically, the Company will immediately provide the respective Service, Digital Content or Goods as stated in the Offer.
4.3. IN CASE THE AGREEMENT BETWEEN THE COMPANY AND THE CLIENT CONSISTS OF DIGITAL CONTENT THE CLIENT AGREES TO LOSE HIS/HER RIGHT OF WITHDRAWAL OF THE AGREEMENT.
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Payments
5.1. During the period of validity indicated in the Offer, the Company retains the rights to change the price for the Services and/or Goods.
5.2.The Client agrees to:
5.2.1. pay all additional costs, fees, charges, applicable taxes and other charges that can be incurred by the Client;
5.2.2. purchase Services and/or Goods by using valid credit card or other allowed form of payment;
5.2.3. provide the Company current and complete information as detailed in the purchase order form. If Company discovers or believes that any information provided by Client is inaccurate or incomplete, Company reserves the right to refuse to confirm Client`s payment at their sole discretion and Client forfeits any right to refund paid amount.
5.2.4. for the sake of convenience in making purchases of Services in the future, Client authorizes Company to charge Client, with the option to authorize payments without re-entering the card data, for the payment amount accepted by the Client as indicated in paragraph 3.3. and 3.4.
5.3. After the Client is transferred to the third party payment services, the risk of loss or damages will pass on the Client and/or third party service. The Client’s online credit or debit card payments to the Company will be handled and processed by third party payment service provider and none of the sensitive data in relation to your payment will be stored on or used by the Company. The Company shall not be liable for any payment issues or other disputes that arise due to the third party payment services. The Company may change the third party payment service provider from time to time.
5.4. All prices and costs are in a currency as indicated on the specific Website.
5.5. All Goods remain Company’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from the Company.
5.6. All transfers conducted through the Company are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
5.7. For a refund or a complaint, please contact our customer support at Best.me online SUPPORT HELP DESK.
5.8. In order to ensure that Client does not experience an interruption or loss of Services, the Services are offered on automatic renewal.
5.8.1. Except for reasons described below in this section, AUTOMATIC RENEWAL AUTOMATICALLY RENEWS THE APPLICABLE SERVICE UPON EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD. For example, if a Client's last service period is for one year, the renewal period will typically be for one year.
5.8.2. Unless Client cancels the subscription, Company will automatically renew the applicable service when it comes up for renewal.
5.8.3. The Company may change the subscription plans and the price of the Services from time to time. Renewals might be charged at Company’s then current rates, which Client acknowledges and agrees may be higher (for which the Client will be informed beforehand) or lower than the rates for the original service period. In case of unsettled payment, the Service provider has the right to charge a late payment penalty fee in the amount of one monthly subscription payment. The Company may charge the price of the Service in multiple installments in case the full charge is unsuccessful.
5.8.4. The total price of the Services/Goods, including VAT (if applicable), and all additional freight, delivery or postal charges and, where applicable, other costs are visible during the ordering process on the Website. The manner in which the price is to be calculated is also visible during the ordering process on the Website.
5.8.5. In case of a Subscription, the total price includes the total costs for the chosen frequency billing period. Customers subscribing to our service with a recurring plan, agree to a subscription that is recurring, as per designated charge period. This subscription will continue as per designated recurring charge period until canceled.
5.8.6. In addition to your purchased subscription, our service may offer you add-on items (e.g. shopping list, personal nutritionist, etc.) for an additional fee, either one-off or recurring. This purchase is completely optional: your subscription is not conditional on such a purchase. In case you purchased add-on items with recurring payment, the cancellation of the original subscription does not lead to cancellation of recurring payments for add-on items as these have to be canceled separately. The cancellation of only the recurring payments for add-on items will not affect the original subscription.
5.8.7. IF CLIENT DOES NOT WISH FOR SERVICE TO AUTOMATICALLY RENEW, he/she has to cancel himself/herself the subscription at least 24 hours before the end of current period, in which case, the Services will be terminated upon expiration of the then current term, unless he manually renews the Services prior to that date. Subscription fees are not refundable.
5.8.8. If Client has purchased the subscription on Companies website, Client will not be able to control it through the Apple App Store or Google Play. Instead, if Client doesn't wish for Service to automatically renew, he/she has to cancel the subscription himself/herself by logging in to the Users Account on service website or app > head to profile > select the subscription to cancel > complete the exit survey. Alternatively you can contact our customer support at Best.Me online SUPPORT HELP DESK.
5.8.9. If Client has purchased the subscription through the Apple App Store or Google Play, client might cancel the subscription only through his Apple or Google Account. Client understands that deleting the app does not cancel the subscriptions.
5.8.10. If you purchased a subscription or enabled a trial on the App Store: You may cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings. To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Apple support page.
5.8.11. If you purchased a subscription or enabled a trial on Google Play: You may cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings. To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the trial or the current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Google’s support page.
5.9. Payment Collection Attempts
5.9.1. In the event that the Company does not receive the full payment for the Services and/or Goods due to insufficient funds, transaction failures, or any other reason, the Company reserves the right to divide the total subscription amount into smaller installments.
5.9.2. The Company may attempt to charge the Client multiple times for these smaller installments until the total subscription amount is successfully collected.
5.9.3. The aggregate of these smaller installments will not exceed the total subscription amount originally agreed upon by the Client.
5.9.4. The Client acknowledges and agrees to these potential multiple charges in smaller amounts as part of the payment collection process.
5.9.5. If the Company is unable to collect the total subscription amount after multiple attempts, it reserves the right to suspend or terminate the Client's access to the Services and/or Goods until full payment is received.
5.9.6. The Client remains responsible for ensuring that the payment method provided is valid and has sufficient funds to cover the total subscription amount.
5.9.7. The Client agrees to promptly update their payment information with the Company in the event of any changes to ensure successful payment collection.
5.10. Debt Collection Procedures:
5.10.1. If any amount due remains unpaid 65 days following the initial payment due date, the Company may initiate debt collection procedures.
5.10.2.
(a) First Collection Attempt: The Company will initiate the First Collection Attempt 45 days after the Client's unpaid balance reaches the 65-day overdue threshold. During this time, the Client will have retained full access to the Service despite the outstanding payment.
(b) Second Collection Attempt: If the First Collection Attempt fails due to reasons such as insufficient funds, the Company will pause further attempts temporarily. A Second Collection Attempt will be made 45 days after the initial attempt.
5.10.3 The Client remains responsible for ensuring that the payment method provided is valid and has sufficient funds to cover the total subscription amount. The Client agrees to promptly update their payment information with the Company in the event of any changes to ensure successful payment collection.
5.10.4. The Company reserves the right to suspend or limit access to the Service in the event of prolonged non-payment, in addition to initiating debt collection procedures.
5.11. Promotional Offers
5.11.1. We may offer a free, discounted, paid trial, introductory, promotional, or other special subscription offer for the Service (each, an “Introductory Offer”). The duration, scope, price, eligibility, renewal terms, and any other conditions of the Introductory Offer will be disclosed to the Client at the time of sign-up or checkout.
5.11.2. By accepting an Introductory Offer, the Client expressly requests and agrees that the Company may begin providing the Service and/or Digital Content immediately upon purchase or activation. To the maximum extent permitted by applicable law, once the provision of the Service and/or Digital Content has begun, the Client acknowledges that any applicable statutory right of withdrawal or cancellation may be lost or limited.
5.11.3. Unless otherwise expressly stated in the applicable Offer or required by applicable law, any fee paid for an Introductory Offer, including any paid trial fee or discounted introductory fee, is final and non-refundable, non-creditable, and non-proratable.
5.11.4. Unless the Client cancels in accordance with these Terms before the end of the applicable Introductory Offer period, the subscription will automatically continue at the price and billing frequency disclosed to the Client at the time of sign-up or checkout, and the Client authorizes the Company to charge such amount using the payment method on file.
5.11.5. Unless otherwise expressly stated in these Terms or required by applicable law, any first subscription charge processed immediately after the end of the Introductory Offer period, and any subsequent subscription charges, are final, non-refundable, non-creditable, and non-proratable, including where the Client cancels after such charge has been processed. Cancellation takes effect from the end of the then-current paid billing period.
5.11.6. If an Introductory Offer qualifies as a Low-Price Offer under Section 6.8, Section 6.8 shall apply in addition to this Section 5.11.
5.11.7. Introductory Offers may be subject to eligibility restrictions, including but not limited to one offer per user, account, payment method, device, household, or other criteria determined by the Company. The Company reserves the right to modify, withdraw, limit, or terminate any Introductory Offer, or to deny participation where misuse, abuse, or ineligibility is suspected, to the maximum extent permitted by applicable law.
5.11.8. If the Client has purchased the subscription through the Apple App Store or Google Play, billing, cancellation, and refund requests in relation to the Introductory Offer and any subsequent subscription charges may be subject to the applicable rules and policies of the respective platform.
Refund and Return Policy
6.1. Under the applicable legal acts, the Client has a right to change their mind and return delivered (received) goods within the Withdrawal period. However, there is also an exception established by those legal acts, according to which, the right to return goods is not applicable for Contracts regarding the supply of Digital content in case the provision of such Digital content has already commenced. Therefore, in case the Digital content is already provided to the Client as indicated in Section 4.2. and 4.3., the Client loses his/her right of withdrawal of the Agreement.
6.2. Refund for the Services. All prices and fees for Digital content and Services are not refundable unless otherwise expressly noted in this section below:
6.2.1. After the Digital content has already been provided to the Client as indicated in Section 4.2, the Client is entitled to get a refund for it from the Company only if the Client proves the Digital content to be not as described or faulty. In such cases, Client must contact our customer support at Best.me online SUPPORT HELP DESK within the Withdrawal period and provide detailed information proving Company’s product fault (with visual proof attached). The Company reserves the right to charge a fee to cover the cost of any administrative or other services Client may have used prior to refund/ cancellation.
6.2.2. Once a refund is issued, Client no longer has access to the Company’s Services. All refunds are applied to the original method of payment. By purchasing the Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
6.3. If Client has purchased the Services or the Goods through the Apple App Store or Google Play for any questions and/or request regarding the refunds and the payment, Client should contact the Apple App Store or Google Play Store users support:
6.3.1. To request a refund for a purchase made through Apple App Store, follow these instructions from Apple support page.
6.3.2. To request a refund for a purchase made through Google Play, follow these instructions from Google's support page.
6.4. Refund for delivered Goods.
6.4.1. In the event the Section 6.5 does not apply, the Client is entitled to get a refund for the Goods from the Company only if the Client proves the Goods to be not as described or faulty. In such cases, Client must contact our customer support at Best.me online SUPPORT HELP DESK within the Withdrawal period and provide detailed information proving Company’s Goods fault (with visual proof attached).
6.4.2. All refunds are applied to the original method of payment. By purchasing the Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
6.5. Return of delivered Goods. Due to reasons related to health care and hygiene, the Client has a right to change their mind and return a delivered (received) Goods within the Withdrawal period only if the following procedure is adhered:
6.5.1. The Client has submitted the request to the Company about his/her decision to return the Goods within the Withdrawal period at Best.me online SUPPORT HELP DESK and before returning the Goods.
6.5.2. Without undue delay and no later than within the Withdrawal period has returned the Goods to the Company. The Client bears the costs of return.
6.5.3 The Goods are in the original packaging and unopened, in a condition fit for resale.
6.5.4. After receiving and inspecting the returned Goods, the Company will refund the price that the Client paid for the Goods (including the delivery costs) no later than within 30 (thirty) days from the day on which the Company receives the Goods back.
6.5.5. The Company may withhold reimbursement until it has received the returned Goods, or until the Client provides evidence of having sent back the Goods, whichever occurs first, unless the Company has offered to collect the Goods.
Upon receipt, the Company may inspect the Goods to verify their condition and may reduce the refund amount only to the extent permitted by applicable law (e.g., for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods).
6.5.5.1. Return address for physical goods:
Unless otherwise specified by the Company in writing, Goods must be returned to the return address provided in the Company’s return instructions (which may be shown on the delivery box and/or provided in the return confirmation message). If the delivery box is unavailable or the return address is unclear, the Client must contact the Company and the Company will provide the return address and instructions.
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Complaints
17.1. Any complaints in relation to the Company and the Services provided to the Client should be addressed by contacting our customer support at Best.me online SUPPORT HELP DESK.
17.2. Any complaints in relation to the Goods provided to the Client should be addressed by contacting our customer support at Best.me online SUPPORT HELP DESK.
17.3. Any complaints in relation with subscriptions, refunds and chargebacks for the Goods and Services, should be addressed by contacting our customer support at Best.me online SUPPORT HELP DESK.
17.4. By submitting a complaint, the Client should clearly indicate that a complaint is submitted and specify the grounds and circumstances concerning the complaint. The Company will send to the Client a complaint acknowledgement to the e-mail address from the complaint has been received. We will consider the complaint and respond to the Client within 14 to 30 calendar days since the day of receipt of a relevant complaint.
17.5. Client’s requests (complaints) shall be analyzed by the Company free of charge.
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